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Caregiver Questions

  • Can I check in with multiple different elders?

    Not at this time. The ElderCheck Now® app allows one caregiver to check in with one elder at a time.   

  • Can an elder receive check-ins if Apple Watch® or iPhone® is not connected to Wi-Fi or a cellular network?

    No. Wi-Fi or cellular connections are necessary to send and receive check-ins.   

  • Do I have to use a passcode or use my fingerprint every time I wish to use the ElderCheck Now app?

    Not necessarily. For security purposes, the ElderCheck Now® app uses the passcode and/or fingerprint unlock to encrypt the data that is submitted by an elder and stored on the caregiver’s device. As a convenience, the caregiver can adjust the duration of the “Auto-lock” feature to reduce the number of times they are asked to enter their passcode or fingerprint. This can be adjusted inside the ElderCheck Now app by selecting Settings->Passcode->Passcode Auto-Lock. Remember, to maximize security and to reduce the potential of others inappropriately accessing the data maintained within the ElderCheck Now app, we recommend shorter time period settings for the “Auto-Lock” feature.   Please see caregiver iPhone® passcode login video tutorial for details.

  • Will my elder see my picture that I take during the caregiver setup process?

    Yes. Personalization was an important feature to the designers of the ElderCheck Now® app. The picture that the caregiver takes during setup will be sent to the elder to allow for peace of mind and security during the check-in process.