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General

  • Can I use FallCall™ Detect outside of the United States?

    FallCall™ Detect is NOT intended for use outside the 50 United States. The Central Monitor will not dispatch to areas located outside the 50 United States.

  • Can I use FallCall™ Detect with patients?

    FallCall Detect is not intended for use in “patients” as defined as a person receiving or registered to receive medical treatment.

  • How do I cancel my Central Monitor subscription with FallCall™ Detect?

    Your FallCall™ Detect can be canceled directly from your iPhone®. Please see the following link for details: https://support.apple.com/en-us/ht202039

  • Is FallCall™ Detect compatible with Siri®?

    Yes. A Call for Help can be activated using Siri® on Apple Watch®, iPhone® or HomePod®.

    A Help Call can be initiated by saying the following:

    “Hey Siri, open FallCall Detect and send for help!”
    “Hey Siri, send for help using FallCall Detect!”

    Please note: Other phrases may lead to calling 9-1-1.

  • Can Elders and Caregivers communicate from Apple Watch® when their paired iPhone® is powered off?

    Not recommended. Apple Watch and iPhone must both be powered on, charged to a battery level>20% and be connected to each other via either Bluetooth, Wifi, OR Cellular to ensure proper functionality.

  • How do I cancel my account with FallCall™ Detect?

    You can effectively cancel your account by erasing the FallCall Detect app from your iPhone. All information that was stored on your device will be erased. As a HIPAA Compliant company, FallCall Solutions must maintain a record of all communications on their secure server for a duration of time outlined by HIPAA guidelines. Please refer to our GDPR and HIPAA compliant policy for more details: http://www.fallcall.com/Docs/FallCallDetect-HIPAA-Compliant-Policy

  • How secure are transmitted “Calls for Help”?

    When designing FallCall™ Detect, the development team worked side-by-side with physicians, legal, our HIPAA compliant server team, and the Central Monitor integration team to ensure that all transmissions to Caregivers and the Central Monitor system are secured with the latest security protocols. As a HIPAA-compliant company, we have built a culture around security through employee training, regular auditing of server data, and server monitoring. To protect identifying data, we have used the following:

    -Encryption routines

    -Password protection

    -HTTPS

    -Unique identifiers

    Although the internet will never be 100% secure, the developers of FallCall Detect take your security 100% seriously. We have done our best to maximize the security of your information.

  • Can an Elder send Help Calls if their Apple Watch® or iPhone® is not connected to Bluetooth®, Wi-Fi or a cellular network?

    No. Bluetooth, Wi-Fi or cellular connections are necessary to send Help Calls. If an Elder travels to an area that does not have access to any of these connections, their Apple Watch and/or iPhone will show the message “Connection Not Active.”

  • Can FallCall™ Detect work on an Apple Watch® that is not paired with an iPhone?

    No. FallCall™ Detect will only work on appropriately paired devices.

  • Will FallCall™ Detect automatically load onto my Apple Watch?

    Yes-As long as the Apple Watch® has been appropriately paired with an Apple iPhone® device. The location of the FallCall™ Detect icon can be adjusted through the Apple Watch® menu.